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Public disclosure statement

Important information about our financial advice services, how we operate, and our commitments to you.

Our Mission

Outrigger Financial is committed to breaking financial barriers through accessible, tailored mortgages, insurance, KiwiSaver solutions, and investments. By fostering trust, educating communities, and offering responsive support, we help individuals and families take control of their financial wellbeing and achieve the dream of home ownership.

Nature and Scope of Financial Advice Services

Our Services

We provide financial advice and guidance in relation to:

  1. Mortgages (including first home buyers, refinancing/refixes, and ongoing home loan support)
  2. KiwiSaver (fund selection and contribution strategies)
  3. Personal risk and health insurance

Products we can provide financial advice about

We can provide advice about the following types of products:

Mortgages

  • Home loans / residential mortgages
  • First home lending (including guidance on deposits and application process)
  • Refinancing and refixes

KiwiSaver Investments

  • KiwiSaver funds

Insurance (personal and/or group)

  • Life cover
  • Disability cover
  • Income protection
  • Trauma cover
  • Private health insurance

Product providers we work with

KiwiSaver Investments

  • Generate
  • Milford Asset Management
  • Fisher Funds

Personal Insurance

  • AIA
  • Asteron
  • Chubb
  • Fidelity
  • NIB

Lenders

Banks

  • ANZ
  • BNZ
  • The Co-operative Bank

Non-bank lenders

  • Pepper Money
  • Liberty
  • BaseCorp Finance
  • Cressida Capital
  • Avanti Finance
  • Bizcap
  • Prospa

Platform / Software

  • Trail

Adviser Network

  • KAN

Commissions

Outrigger Financial is generally paid by product providers when a recommendation we make is implemented. This is usually through commission. Commission amounts vary depending on the provider and product type.

Initial Commission

A percentage of the value of your mortgage amount, investment contributions, or insurance premiums may be paid to Outrigger Financial once the recommendation has been implemented.

Ongoing Commission

A percentage of the value of your mortgage balance, investment balance, or insurance premiums may be paid to Outrigger Financial on an ongoing basis, usually calculated monthly (and for some insurance products, at renewal).

We will disclose to you the commission we expect to receive before you decide whether to proceed with any recommendation.

How We Are Paid

We generally do not charge fees to clients for our advice. Instead, we are paid commission by the product provider when you take up a product or implement a recommendation.

Where fees do apply (for example, in special situations), we will agree these with you in advance and confirm them in writing.

Conflicts of Interest or Other Incentives

Outrigger Financial works with a selected range of product providers and lenders. This means our recommendations will generally be limited to the providers we work with.

Because we may receive commission, this could create a conflict of interest. We take this seriously and have processes in place to ensure our advice prioritises your interests.

How We Manage Any Conflicts of Interest

To ensure our advisers prioritise our clients’ interests:

  1. We follow an advice process designed to ensure our recommendations are appropriate, based on your goals and circumstances.
  2. We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly and additional training is provided as required.
  3. We undertake an annual independent Compliance Assurance Review.

Our Duties and Obligations To You

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  1. Meet the standards of competence, knowledge, and skill set out in the Code of Conduct
  2. Give priority to the clients’ interests
  3. Exercise care, diligence, and skill
  4. Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct
  5. Provide education for clients on any financial products that we recommend

Our Internal Complaints Process

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Akili Namuaira, who can be reached via email at compliance@outriggerfinancial.co.nz or phone on 021 834 104. Akili Namuaira will reply to you within 48 hours.

Our internal complaints handling process is:

  1. Recognition, acceptance, and recording of a complaint
  2. Acknowledgement to our customer and explanation of our process
  3. Investigation of the complaint
  4. Response to our customer
  5. Fees and privacy considerations

If We Cannot Resolve Your Complaint

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints process, you can contact our external disputes resolution scheme: FDRS. This service will cost you nothing and will help us resolve any complaints.

FDRS contact details:

  1. Address: Level 4, 142 Lambton Quay, Wellington 6011
  2. Phone: 0800 337 337
  3. Email: enquiries@fdrs.org.nz

A copy of this document is available in writing on request, free of charge. Email akili@outriggerfinancial.co.nz.